Please note the terms and conditions on this page only apply to orders placed online.
If you have received your goods and would like to return items then you have up to 30 working days from the date you received the goods to do so. However, there are restrictions on items that can be returned.
This cancellations right does not apply to:
- Any custom-made products
- Selected Offer or Sale items
- Sealed goods which have been opened or used
- Part Box Items, specially picked and packed
To return an item you will need to send an email to firstname.lastname@example.org stating your reason for return.
Once your request is received by our team we will contact you to let you know if the request is approved. If approved, the item will need to be returned at your cost or we can arrange collection of the item but a minimum charge of £14.99 will be deducted from your refund and a re-stocking admin charge of £10.00 will be applied
- Delivery costs are all non-refundable
Faulty or damaged items
Any items that are confirmed as delivered damaged or are confirmed as faulty will be returned at our cost and you will receive a full refund including the delivery charge.
If you have placed an order and it has not been dispatched from our warehouse then you will receive a full refund including any delivery charges. Please be aware that this does not apply to custom-made products which cannot be cancelled or refunded. All cancellation requests need to be sent to email@example.com